Privacy Policy

1. Introduction

BetConfig ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, platform, and related services (the "Services"), including our B2B iGaming platform, casino aggregator, and sportsbook solutions. This policy applies to visitors of our website, registered clients, and any person whose data we process in connection with our Services.

2. Information We Collect

We may collect the following categories of information:

• Account and contact data: name, email address, phone number, company name, job title, and other details you provide when registering or contacting us.
• Technical and usage data: IP address, browser type, device information, log data, and how you interact with our website and platform (e.g. pages visited, actions performed in the admin panel).
• Business and transaction data: information related to your use of our Services, including hall configuration, provider settings, and aggregated analytics necessary to operate and improve our platform.
• Communications: records of support requests, emails, and other correspondence with our team.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services.
• Authenticate users and manage accounts.
• Process and respond to inquiries and support requests.
• Send administrative messages, security alerts, and product updates.
• Analyze usage patterns to improve performance and user experience.
• Comply with legal obligations and enforce our terms and policies.
• Protect against fraud, abuse, and security risks.

4. Legal Basis for Processing (EEA/UK)

Where applicable under GDPR, we process personal data based on: (a) performance of a contract with you; (b) your consent; (c) our legitimate interests (e.g. security, analytics, improving our Services); or (d) compliance with legal obligations.

5. Sharing and Disclosure

We may share your information with:

• Service providers: hosting, analytics, email delivery, and other vendors that assist us in operating our Services, under strict data processing agreements where required.
• Legal and regulatory bodies: when required by law, court order, or to protect our rights, safety, or property.
• Business transfers: in connection with a merger, acquisition, or sale of assets, subject to the same privacy commitments.

We do not sell your personal data to third parties for their marketing purposes.

6. Data Retention

We retain your information only for as long as necessary to fulfil the purposes described in this policy, including to provide the Services, resolve disputes, enforce our agreements, and comply with legal and regulatory requirements. When data is no longer needed, we securely delete or anonymise it.

7. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction, including encryption, access controls, and regular security assessments.

8. Your Rights

Depending on your location, you may have the right to:

• Access and receive a copy of your personal data.
• Rectify inaccurate or incomplete data.
• Request erasure of your data in certain circumstances.
• Restrict or object to certain processing.
• Data portability where technically feasible.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with a supervisory authority.

To exercise these rights, contact us at the details provided below.

9. California and Other U.S. State Privacy Rights (CCPA)

Residents of California and certain other U.S. states may have rights under applicable state privacy laws, which can include rights to know/access, correct or delete personal information and, where relevant, opt out of certain sales, sharing or targeted advertising. We will not discriminate against you for exercising an applicable privacy right. Requests are evaluated based on the law that applies to the request and our processing activities.

We do not knowingly sell personal information for money through this informational website. If our practices change in a way that creates an applicable right to opt out of sale or sharing, we will provide the required mechanism.

10. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards (e.g. standard contractual clauses, adequacy decisions) are in place where required by applicable law.

11. Cookies and Similar Technologies

We use cookies and similar technologies to maintain sessions, remember preferences, and analyse how our website and platform are used. You can manage cookie preferences through your browser settings. Some features may not function correctly if cookies are disabled.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Continued use of the Services after changes constitutes acceptance of the revised policy.

13. Contact Us

For questions about this Privacy Policy or our data practices, please contact us at:
Email: [email protected]
Or via the contact form on our website.